- Why do I have to go through this Network Access Procedure?
- Am I required to install any software on my computer?
- What is Clean Access Agent?
- When do I have to login?
- How will I know when my login session expires?
- How do I tell if I am already logged in?
- How do I tell if I am Quarantined/Unauthenticated?
Q: Why do I have to go through this Network Access Procedure?
A: The University is making every effort to make your network experience productive and secure. This will assist us in protecting the network resources and reducing excessive downtime and cleanup costs due to virus outbreaks and vulnerabilities. One way to help prevent virus outbreaks is to insure that virus software and OS critical update/patches are current and maintained.
Q: Am I required to install any software on my computer?
A: All Microsoft Windows computers are required to install the Clean Access Agent client software to connect to the university network. You will also be required to use the university’s version of Symantec Anti-virus software and install critical Microsoft critical OS patches and updates.
Q: What is Clean Access Agent?
A: Clean Access Agent is an application that will check certain security settings on your Windows PC to make sure that your system is up-to-date with required security patches and report this status to the server. No information about you is sent to the server. You must use Clean Access Agent for your Microsoft Windows PC in order to authenticate and use the university network. Current required security settings include Symantec Anti-virus definitions, OS Service Pack level, Critical OS patches and updates.
Q: When do I have
to login?
A: You will have
to authenticate to the network and re-validate at least
once a week. Each Thursday at 4:00am you will be
automatically logged off the network.
At this
time you will be required to re-authenticate and
re-validate to regain network access. The first time
you access the network may take additional time, please
be patient.
Q: How will I
know when my login session expires?
A: The software
will proactively notify you that your network connection
will timeout shortly. Also, you will know that your
login has expired when your browser redirects you to the
login page. If you choose “logout” from Clean Access
Agent or your browser, you expire your login session.
Other indications that your network connection has been
terminated are:
-
Email may fail to send or receive.
-
Instant messaging fails or suddenly stop working.
-
File downloads may suddenly stop
-
Browser may be redirected to login page.
Q: How do
I tell if I am already logged in?
A: The best way is to try to go to an internet
site. In most cases, if you are ABLE to access a site
such as
www.google.com,
you are online and logged in.
Q: How do
I tell if I am Quarantined/Unauthenticated?
A: The best way is to try to go to an internet
site. In most cases, if you are UNABLE to access an
external site, such as
www.google.com,
you are Unauthenticated or might be Quarantined (the
Clean Access Agent should indicate this status).
Copyright 2005
William Woods University