Q: What
am I allowed to access when Unauthenticated or
Quarantined?
A: For
the most part, remediation and help sites such as
http://WindowsUpdate.Microsoft.com,
www.symantec.com
(for Symantec) update site,
http://www.northern.edu, and a few more.
Q: I’m on
a Macintosh or Linux machine. I’ve opened my browser
but I am not redirected to a login page. What do I
do?
A:You
must try to go to a non-local site such as
www.google.com.
Q: I am able to access the internet but the
Clean Access Agent still allows me to “login”. Am I
logged in?
A:Yes, the Clean Access Agent may not always detect your
network status. If you can access normal internet sites
such as
www.google.com,
then you are authenticated.
Q: I am
NOT able to access the internet but the Clean Access
Agent only allows me to “logout”. What’s going on?
A:The
Clean Access Agent may not always detect your network
status. Please choose “logout” and then choose “login”.
Q: How do
I logout?
A:Currently, the only way to manually logout is to use
the Clean Access Agent “logout” feature. Right-click
the Clean Access Agent icon in the system tray and
choose logout. The Clean Access Agent icon appears as
follows in the system tray:
Q: I do
not have a “logout” option in Clean Access Agent.
A:The
Clean Access Agent does not always detect your network
status. Once you login through the Clean Access Agent,
you will have the “logout” feature.
Q: Can I
update Windows before I login?
A:Yes,
You should be able to go to
http://windowsupdate.microsoft.com.
You may not be able to use the direct link in your
browser to on your desktop. This is normal.
Q: When I
run Windows Update, I get a message stating that the
product key used to install windows is invalid?
A.Windows
Update will fail if your Windows OS is not properly
licensed. You must have a legal copy of the operating
system to connect to the university network.
Q: Do I
have to use the Clean Access Agent client?
A:Yes.
All Windows PCs are required to use Clean Access Agent
for network access.
Q: What happens if I uninstall the Clean Access
Agent client?
A:You will be required to reinstall the client to
reauthenticate when your login expires.
Q: The
Clean Access Agent client does not offer a “login,” just
a “logout,” and the web page tells me that I must now
use Clean Access Agent to login; what do I do?
A:The
Clean Access Agent does not always detect your network
status. Please choose “logout”, then you will have the
“login” feature
Q: I keep
trying to install the Clean Access Agent but it tells me
that I can either Modify/Repair or Remove the program.
A:Clean Access Agent is currently installed on your
machine. You do not need to install it again.
Q: How do
I know Clean Access Agent is running?
A:Look in
the “System Tray” for in the lower right corner near
the time display. You may need to select the “<<“ to
expand the list and show Clean Access Agent.
Q: I do
not see the Clean Access Agent icon in my system tray;
what do I do?
A:There
are a few possibilities:
1. Clean Access Agent has not been installed.
-> Please install Clean Access Agent to continue.
2. Clean Access Agent has been installed but you did
not select “Launch” at the end of the installation.
-> From the “Start” menu, then “Programs”, then “Cisco”,
then “Clean Access”, then “Clean Access Agent” to
launch the program.
3. Clean Access Agent is “hidden” in the Systray.
-> Please click on “<<“ to expand the system tray list
and show Clean Access Agent, then login.
4. Your computer has a problem showing Systray icons.
-> You may be able to use “Task manager” to halt Clean
Access Agent and then launch it again.
5. Clean Access Agent is installed but not running.
-> From the “Start” menu, then “Programs”, then “Cisco”,
then “Clean Access”, then “Clean Access Agent” to
launch the program.
Q: My
network games don’t work any more.
A.If you
have Windows XP you were required to install Service
Pack 2. Service Pack 2 installs and enables a
personal firewall. You may need to customize the
firewall to allow these programs through. For
instructions on how to configure the firewall go to
http://www.northern.edu/help/network/cca/windowsfirewall.htm.
Q:
How does the pop-up blocker
installed with Windows XP SP2 work?
A.If you
have Windows XP you were required to install Service
Pack 2. Service Pack 2 installs and enables a popup
blocker in Internet Explorer. You may need to customize
the popup blocker to get to some sites. For
instructions on how to configure the popup blocker go to
http://www.northern.edu/help/network/cca/windowspopupblocker.htm.
Q: How do
I customize the firewall that was installed with Windows
XP SP2?
A.If you
have Windows XP you were required to install Service
Pack 2. Service Pack 2 installs and enables a
personal firewall. You may need to customize the
firewall to allow certain programs through. For
instructions on how to configure the firewall go to
http://www.northern.edu/help/network/cca/windowsfirewall.htm
Copyright 2005
William Woods University
