The new spam appliance called Barracuda is currently running and will take place of the old spam appliance know as I hate spam.  The Barracuda Spam Firewall has a learning engine that learns how to deal with future messages based on the ones you classify as spam and not spam.  The learning engine becomes more effective over time as you teach the system how to classify messages and as you set up rules based on your whitelist.

Please see the following instructions on how to manage your quarantine inbox.

Instructions

With Barracuda running, you will receive a message that Barracuda considers spam, it will automatically create a user quarantine space on the appliance.  Each day you will get an e-mail with a summary of the e-mails that have been placed in the quarantine.  The e-mail will include a link to get to your user quarantine.  To login to your user quarantine, the username is your e-mail address with your network password as the password. 

2. After logging into the quarantine interface, select the QUARANTINE INBOX tab to view a list of your quarantined messages.  When you first start using the quarantine interface, you should view this list on a daily basis and classify as many messages as you can.

3. Clicking on an email displays the message. 

The following describes the actions you can perform from this page:

               Classify as Spam           Classifies the selected message as spam.

4. To whitelist or blacklist senders, follow these steps: 

Deliver
Delivers the selected message to your standard email inbox.
NOTE:  If you want to classify a message or add it to your whitelist, make sure to do so before delivering the message to your inbox.  Once the Barracuda Spam Firewall delivers a message, it is removed from your quarantine list. 

Whitelist     
Adds the selected message to your whitelist so all future emails from this sender are not quarantined unless the message contains a virus or banned attachment type.  The Barracuda Spam Firewall adds the sending email address exactly as it appears in the message to your personal whitelist.

Delete
Deletes the selected message from your quarantine list.  The main reason to delete messages is to help you keep track of which quarantine messages you have reviewed

You cannot recover messages you have deleted. 

Classify as Not Spam
Classifies the selected message as not spam.

Classify as Spam
Classifies the selected message as spam.

• Select Preferences>Whitelist/Blacklist.

• A list of your existing whitelisted and blacklisted addresses appears on this page.

• To delete a whitelist of a blacklist entry, click the trash can icon next to the address.

• To add an entry, type an email address into the appropriate field, and click the corresponding Add button.

5.Tips on specifying addresses:

When adding addresses to your whitelist and blacklist, note the following tips:

• If you enter a full email address, such as johndoe@yahoo.com, just that user is specified.  If you enter just a domain, such as yahoo.com, all users in that domain are specified.

• If you enter a domain such as barracudanetworks.com, all sub-domains are also included, such as support.barracudanetworks.com and test.barracudanetworks.com

•  Mass mailings often come from domains that do not resemble the company’s Website name.  For example, you may want to receive mailings from historybookclub.com, but you will find that the site sends out its mailing from the domain hbcfyi.com.  Examine the From: address of an actual mailing that you are trying to whitelist or blacklist to determine what to enter.