Technical Support Information:
You can bring your computer to either the Help Desk (TC 148) or Computer Center (TC 5).
Depending on the problem, it can take several days to several weeks. You can call the Help Desk for an update at 626-2283.
For a list of services, click
here.
We offer Symantec Anti-virus to students.
Click here to download this.
Click here to view our student computer recommendations
and information on student discounts.
The Computer Center in TC 5 has
computer supplies available for purchase.
Click here for printing options for students.
ResNet Issues:
You must first get an Ethernet cable.
You can get one from the Computer Center in TC 5. After you plug the Ethernet cable into
the Ethernet port in your dorm wall, and run it
to your computer you must install or update
CISCO Clean Access.
Click here
for instructions on how to install or update
CISCO Clean Access.
In order to connect to wireless you must have
a computer that has a wireless card. For more detailed instructions
click here.
Click here to view a map of available
wireless access points.
- Check to make sure your Ethernet cable
is connected between the wall and your
computer or your
wireless is picking up a signal.
- If you have your computer plugged in
make sure that your wireless is
not active at
the same time or else the two will conflict with
each other.
- Be sure you have CISCO clean access
installed and it is up to date.
Click here
for instructions on how to install and update
CISCO clean access.
- Try a computer restart and if the problem
still persists call the Help Desk at
626-2283.
Normally an e-mail will go out a head of time
to say if the network will be down.
To view upcoming network outages,
click here. If you feel that the network may be
experiencing problems, contact your Residence
Assistance or the Help Desk at 626-2283.
Computer Troubleshooting:
Power
off your computer and unplug it from the
power outlet. Typically the cover of a
desktop will protect the major components of
the computer. For any
part that was hit by the spill, wipe off
with a damp cloth and blow dry on low heat.
If liquid got into the computer and you know how to
open it, gently wipe
off spill with a damp cloth and let it dry.
You may also blow dry it with low heat.
If the you spilled liquid on your keyboard, tip it to its side and let the liquid flow
out and then wipe down with a damp cloth.
If you have a laptop, disconnect the power and remove the battery.
Wipe off liquid with a damp cloth and let
dry. You can try using compressed/canned air
to blow out the liquid. Because of the
design of a laptop, spilling liquid can
damage the components. After the spill has
dried, tried to power on the laptop. If the
laptop is damaged, contact the Help Desk at
626-2283 for help. Please remember that unless you
have an accident warranty for events other
than a computer malfunction, manufacturers
will not cover the damage.
-
Scan for
spyware, using 2-3 different programs.
Suggested programs include
Ad-aware,
Spybot,
Windows Defender,
or
Trendmicro.
Defragment
your hard drive
Clear
temporary Internet files under Browsing History in Internet Explorer or
clear
private data in Mozilla Firefox
Turn on pop-up blockers
in Internet Explorer and Mozilla Firefox. If that does not resolve the problem, your system may be infected by spy-ware.
Click here for instructions on how to scan for spyware.
Your anti-virus software should allow you to choose to remove the virus. Once you have, restart your
pc, log in and update your antivirus program. Then run a complete virus scan of the hard drive.
