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Contact Information

Northern Educational Technology (NET) Services
Debbi Bumpous, Chief Information Officer

 

Technology Center 148

1200 S. Jay St.

Aberdeen, S.D. 57401

 
Phone: 605-626-2283
E-mail: Technology Support Desk
 
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Technology Services
FAQs
1. Where can I get answers to questions about technology?
The NET Services Support Desk is located in Technology Center 148. Feel free to visit them in TC 148, call 605-626-2283 or email at help@northern.edu.

2. Do I need a computer?
Yes, all full-time freshmen and sophomores are required to bring a laptop or mobile device to campus. 
 
3. What kind of computer should I buy?
NSU does not require a specific brand or type of mobile device but we do recommend Apple, Dell, Fujitsu, or Hewlett-Packard systems. Please visit Hardware and Software Requirements for more details about our recommendations.
 
4. What else will I need to buy?
It is highly recommended that you bring a CAT5 or CAT6 network (Ethernet) cable. Even if you use the wireless, a cable can help in some instances, especially for your gaming devices. We also recommend you bring a flash or thumb drive to back up your data.
 
5. What software will I need?
NSU requires anti-virus software to connect to our network. NSU recommends installing the Microsfot Security Essentials free antivirus software. Microsoft Office 2010 is used throughout campus and we recommend you purchase this prior to coming to campus or at our NSU Bookstore. Please visit Hardware & Software Requirements for details.
 
 
6. Where can I access the Internet?
All residence halls have both wired and wireless connections. In addition, wireless access is available throughout the entire campus, including the outside quad area and the Seymour green space.
 
7. How can I prepare my computer for access to the NSU network?
Before you come to campus, you should make sure your computer has the most recent computer updates, specifically Microsoft Windows updates.

8. When will I get my network and NSU Gmail account information?
Once you have been accepted to NSU and have registered for courses, your NSU account will be created. You can retrieve your account information online by visiting the account retrieval site. You will need to know two of the following: NSU Student ID number, date of birth, and/or last four digits of your social security number.
 
9. Will my classes use the Internet and computers?
NSU classes often make use of a variety of online and computer resources. Many professors use Desire2Learn to host course materials, quizzes, assignments and more. In addition, students are provided their grades and can register for courses online via WebAdvisor.
 
11. Can I get my computer fixed at NSU?
NET Services can help you with a variety of computer problems. Our technicians can perform warranty work on Fujitsu and Dell computers as well as assist with hardware repair for machines not under warranty. They can also assist with software problems such as installation, virus removal and connecting to the Internet. There are no charges for these services except in cases where non-warranty hardware must be ordered.
 
12. Are peer-to-peer file sharing systems illegal?
P2P technologies have many legitimate uses. For this reason, NSU does not completely ban P2P programs for its network. We believe, however, that the primary use of P2P technology has been the copying of commercial music and video files, without the copyright holder’s permission, for personal enjoyment. It is that type of activity that generally violates the Copyright law. For more information regarding P2P file sharing, click on the link on the Technology navigation.
 
 
13. How can I obtain digital music and video files legally?
Some music, movies and television shows can be legally obtained through online subscription services or from sites officially permitted by the copyright holders to offer certain downloads. Some of the "pay for play" services from which these files can be legally obtained are listed below.
Music: Apple iTunes Music Store, Rhapsody, eMusic and MP3.com
Movies/TV: AtomFilms, CinemaNow, MovieFlix, Movielink and NetFlix
 
14. Can I use my gaming devices to play online?
Yes. Students can connect their gaming devices such as Xbox, PlayStation or Wii to their hard-wired port in their room. You will need to register your device prior to obtaining access.
The Support Desk can help you connect your gaming device to the network.
 
15. Can I setup my own network in my room?
No. In order to ensure our network is safe and secure, individuals are not allowed to connect personal routers or switches to their network port. This restriction also includes wireless devices such as routers, hubs or switches (a.k.a. access points). Students are allowed to set up wireless printers in ad hoc mode only. If you need assistance, please contact the Support Desk.
 
16. Can I use my data phone at NSU?
Students have found that numerous providers and phones work with our system. In addition to being able to access the Internet on wireless-capable phones, students are able to connect their data phones to NSU’s e-mail system using different methods, depending on the type of phone. The Support Desk can provide assistance to you with configuring your phone for our network.
 
17. What other services does NET Services offer to students?
You have access to numerous other services as an NSU student. We provide equipment check-outs for students including laptop check-outs should your machine be in process of repair. We also can assist students with multimedia projects such a video or audio production, videoconferencing and software assistance. If you have a technology-related question that hasn’t been answered, please contact the Support Desk. We are here to serve you!
 
18. Are there any positions available that will allow me to use my computer skills?
 If you have an interest in computers or other technology resources, NET Services provides numerous job opportunities for students. We hire workstudy and student labor positions in computer repair, media services and the Support Desk. We encourage you to stop by to inquire about positions. In addition, if you enjoy working with instructional technology or design, web development, computer repair, or multimedia and distance delivery, we encourage you to apply for our Technology Fellowship program.